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Technical Support
Additional Support
If you need additional assistance beyond what is provided in this User
Guide, please call Cingular Technical Support at 1-866-293 4634 or Cingular
Customer Service at 1 866 Cingular. Please be prepared to answer the
following questions:
1. What is the mobile number for your wireless device (mobile phone/PC
card)? This information can be found by doing the following:
a. Click Tools from the main window.
b. Click
Diagnostics.
c. Click
GSM Info.
d. Click
Device.
2. What version of the Cingular Communication Manager software are
you using? This information can be found by doing the following:
a. Click
Help from the main window.
b. Click
About Communication Manager.
3. What Operating System and Service Pack are you using? This
information can be found by doing the following:
a. Click
Help from the main window.
b. Click
About Communication Manager.
c. Click System Info.
4. What (if any) error message are you receiving?
5. What were you doing when the error message occurred/appeared?
6. What was your location when you were experiencing the problem
(physical/street address or zip code)?
- Cingular Communication 1
- Manager Help 1
- Table Of Contents 3
- Introduction 11
- Installation and Setup 15
- Where Do I Get the Software? 16
- Post-Install Configuration 17
- Inserting a SIM Card 22
- Connecting to WiFi Networks 23
- WiFi Protected Access (WPA) 25
- What is a closed network? 26
- What is an encryption key? 28
- WiFi Connections Interface 31
- The list of Wi-Fi networks 33
- WiFi Network Info 37
- The WiFi Location Finder 40
- Supported Wi-Fi Adapters 42
- Secure WiFi Connections 46
- Connecting to GSM Networks 57
- Accelerated Profiles 61
- About GSM signal strength 61
- GSM Connections Interface 63
- GSM Security 64
- The GSM Diagnostics window 65
- Supported GSM Devices 66
- Text Messaging (SMS) 67
- Sending Messages 73
- Using the Address Book 75
- Supported VPN Clients 81
- Network Profiles 83
- Network Profiles Window 85
- Settings 99
- Advanced Networking Settings 100
- App Launcher Settings 102
- Application Launcher Window 104
- Application Settings 105
- Data Acceleration Settings 107
- GSM Settings 110
- Rules Engine Tab 112
- Sound Settings 115
- Update Settings 117
- WiFi Settings 119
- VPN Settings 120
- 3. Click OK 121
- Connection Log 123
- Event Detail 124
- Filtering the Connection Log 124
- Application Timeout 127
- Updating the Cingular 129
- Communication Manager 129
- Technical Support 131
- Online Support Resources 132
- Troubleshooting Guide 135
- Additional Support 139
- Text Errors and Messages 145
- Using the Device Wizard 146
- Reinstalling the Device for 146
- Issues by Category 148
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